How a Room Can Change Your Behavior & Strange Stories from History

“Your call is very important to us.” That is just one of many phrases businesses use trying to convince us how customer-focused they are. Do these phrases work, or do they backfire? This episode begins with an exploration. Source: Michael Maslansky author of The Language Of Trust (https://amzn.to/3Wz2IQP). When you walk into a church, it affects you. You feel different than when you walk into a baseball stadium or a restaurant or office or a grocery store. The environment you are in right now affects your behavior your thoughts and your feelings. I am certain you have experienced this but likely never thought a lot about it. That is why Kevin Ervin Kelley is here. Kevin is an award-winning architect who designs stores and offices and other spaces and has studied how rooms and spaces impact people for better or worse. Kevin is author of the book Irreplaceable: How to Create Extraordinary Places that Bring People Together (https://amzn.to/3UALlwE). While you learn about the big historical events in school, history is filled with lesser known stories that will fascinate you. You are about to hear stories of the disastrous opening day at Disneyland; how Abraham Lincoln was only one of…