Secrets to Getting Great Customer Service & The Curious Story of Remote Controls

Certain smells can instantly transport you back to another time and place — sometimes more vividly than a photograph ever could. Why is your sense of smell so closely tied to memory, and why are those memories often so emotional? Listen and find out. https://magazine.hms.harvard.edu/articles/connections-between-smell-memory-and-health Getting good customer service can feel like an obstacle course. You can’t reach a human being, the chatbot sends you in circles, you wait on hold forever, and sometimes it seems as if the company would simply prefer that you give up. So what actually works when you have a problem and need someone to fix it? Christopher Elliott has spent years helping consumers get results, and he explains the strategies that work, the mistakes that can make things worse, and how some companies manage to provide extraordinary service while others fail miserably. Christopher is a consumer advocate and nationally syndicated columnist who writes the newsletter Elliott Confidential. You can find his work and subscribe at https://www.elliott.org. His podcast is at https://www.elliottshow.com. Remote controls are incredibly convenient — right up until you lose one in the cou…